We stand behind our formulas. If you’re not satisfied, you can request a refund within 30 days of delivery under the terms below.
Quick summary
• Window: 30 days from delivery (carrier timestamp).
• Opened items (first purchase): Refund for one (1) opened unit per product; all other units must be unopened.
• Return shipping: Prepaid label available; $[5.00] deducted from refund (waived if the return is due to our error).
• Refund timing: Issued 5-7 business days after inspection to your original payment method.
• Exclusions: Final‑sale items, gift cards, and third‑party purchases.
• Contact: support@superiorformulas.com
Eligibility
To be eligible for a return:
1 Your item was purchased directly from SUPERIOR Formulas at www.superiorformulas.com.
2 Your request is submitted within 30 days of delivery (per the carrier’s tracking).
3 Items are sealed and in original packaging-except that on a first‑time purchase of any given product, one opened unit is eligible for a refund so you can assess taste/tolerance.
4 Items must include all accessories, promotional inserts, and (if applicable) free gifts. If you keep a free gift but return the qualifying item, the retail value of the gift may be deducted from your refund.
Not eligible: final‑sale items (clearly marked), gift cards, heavily used or damaged items, and products not purchased from us (please contact the original retailer).
How to start a return
1 Email support@superiorformulas.com with subject “Return Request - Order #[number]”.
2 Tell us which item(s) you’re returning and the reason.
3 We'll reply with a prepaid return label (U.S. orders) and instructions.
4 Drop off the package within 14 days of approval.
Prefer your own carrier? You may ship using a trackable method to the address below. We are not responsible for returns lost in transit without tracking.
Return shipping & fees
• We can provide a prepaid label and deduct $5.00 from your refund to cover return shipping.
• If the return is due to our error (damaged/defective/wrong item), the label is on us-no deduction.
• Original shipping charges (if you selected expedited service) are non‑refundable.
Refunds
• Once your return is delivered and inspected, refunds are issued within 5-7 business days to your original payment method.
• Your bank or card issuer may require additional time to post the credit.
• If your return does not meet the eligibility conditions, we’ll contact you. We may return the item to you at your expense rather than issuing a refund.
Exchanges
We don’t process direct exchanges. Please start a return for the original item and place a new order for what you’d like instead.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@superiorformulas.com with:
• your order number,
• photos of the box, packing materials, and product, and
• a brief description of the issue.
We'll arrange a replacement or refund promptly.
Missing, lost, or stolen packages
If tracking shows “delivered” but you can’t locate the package:
1 Wait 24 hours and check with neighbors/household members.
2 Look for a carrier notice and contact the carrier with your tracking number.
3 Email us within 7 days at info@superiorformulas.com so we can help open a trace.
Replacements or refunds for loss/theft are handled case‑by‑case once the carrier completes its investigation. Consider a secure delivery address or signature confirmation for high‑value orders.
Bundles, kits & promotions
• Bundles/kits: If returning part of a bundle, your refund may be prorated at the non‑bundle price for items you keep.
• BOGO/free gift promos: Returning a qualifying item may require returning the free item; otherwise, its retail value may be deducted.
Subscriptions (if offered)
You can cancel or skip an upcoming shipment any time before the renewal cut‑off shown in your account/confirmation emails. Once a subscription order ships, it follows the standard return policy above.
Return address
SUPERIOR Formulas Address: 504 W Pueblo Santa Barbara CA 93105 Email: support@superiorformulas.com Phone: 805-724-4039 Hours: Mon-Fri, 9:00am-5:00pm [PST]
Contact us
Questions about returns or refunds? We’re here to help. Email: info@superiorformulas.com Hours: Mon-Fri, 9:00 a.m.-5:00 p.m. [Time Zone]
